Terms & Conditions

All confirmation given to proceed to produce must be via email, sorry we cannot accept verbal requests.

Whilst we take every care to produce to requested colours, the process of manufacture means there can be a variant of 1 or 2 shades from requested.

As items are bespoke to your design and manufactured on request, with this in mind we reserve the right to supply plus or minus 5% and invoice accordingly.

All designs are proofed for customers to check and confirm details are correct — we take no responsibility for items that are produced and then found to be incorrect after the customer has proofed.

Time scale for production is 3–4 weeks from confirmation of artwork supplied, and not when the enquiry is first made.

We produce logos/trademarks on the basis that the customer has full permission to use them, and this covers Lapel Pin Badges on all copyright issues that may arise.

Dies and setup costs give the customer the sole right to the design. The dies/moulds remain the property of Teamstrides Ltd and are not transferable.

First orders are placed on a proforma basis (payment before despatch); subsequent orders can be requested on an account basis. Lapel Pin Badges/Teamstrides Ltd reserve the right to grant an account request.

We despatch all orders via a third-party carrier; we cannot accept any liability for delays caused by the said carrier which are out of our control.

Logos and trademarks shown around our site do not necessarily imply we have supplied to the owner of the logo/trademark, but are there to show what can be achieved.

All artwork is drawn free of charge as long as an order is placed. Failure to place an order means we reserve the right to charge a nominal artwork fee of £15 per design offered.

Retention of Title

Ownership of goods remains with Teamstrides Ltd until payment has been received in full. Until that time, the customer holds the goods on a fiduciary basis for Teamstrides Ltd and must store them separately and identifiably from other stock. Teamstrides Ltd reserves the right to recover any unpaid goods at any time.

Cancellation of Bespoke Orders

Bespoke items are made to order. Cancellations requested before production has begun may be accepted at our discretion, and any costs already incurred (including artwork or set-up charges) will be charged accordingly. Once production has commenced, orders cannot be cancelled and will be charged in full.

Replacements and/or refunds. In the unlikely event that you receive items that are incorrect, please notify us within 7 days of when the parcel is received and return the items to us. Once received, we will supply a replacement or refund. Carriage cost of returns will be reimbursed once proof of costs is given. Please note: we will not start production of the replacements until the incorrect order has been returned to us.

Supplying to Limited Companies

Goods supplied to limited companies are supplied on the following basis only: if the company goes into administration or is left in a dormant state without our account being cleared, the liability of the debt will be automatically transferred to the person or persons named as the PSC of the company at Companies House — this person or persons will be personally liable for the outstanding amount. If you are ordering on behalf of a limited company and you are not the PSC, please make the PSC aware of our trading terms. We assume that by placing an order you have made the company's PSC aware of our terms, and only accept orders on that basis.

Charities are supplied on the basis that the trustees are personally liable and ultimately responsible for settling the account. If for any reason the charity does not settle, please make your trustees aware before you order — we accept orders only on the basis that you have done this.

Supplying to Clubs, Leagues, Associations or Any Third Party

The person ordering on behalf of a club, league, association or any third party is ultimately responsible for settling the account if, for any reason, the club, league, association or third party they have ordered on behalf of does not clear the account.

Placing an order denotes that you and your club, limited company, charity, league or association agree to our terms and conditions.

Data Protection

Any personal data provided to us in connection with an order will be processed in accordance with applicable UK data protection law, including the UK GDPR. We will only use your information to process and fulfil your order and will not share it with third parties except where necessary to do so.

Force Majeure

Teamstrides Ltd shall not be liable for any delay or failure to perform its obligations resulting from causes beyond its reasonable control, including but not limited to acts of God, war, fire, flood, industrial action, supplier failure, or disruption to transport networks. In such circumstances, delivery dates will be extended accordingly.

Governing Law and Jurisdiction

These terms and conditions are governed by the law of England and Wales, and any disputes arising from them shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Company Details

Teamstrides Ltd is a company registered in England and Wales under company number 08362924. Our registered office is at Unit 1 Station Road, Holbeach, Spalding, Lincolnshire, PE12 7LF.

For any questions about these terms, please contact us directly.